General Terms and Conditions.
About Us:
The business relationship between Perfume Bay LLC , Abu Dhabi, UAE (hereinafter referred to as the “vendor”) and the customer (hereinafter referred to as the “customer”) is exclusively governed by the following General Terms and Conditions in the version valid at the time of order placement.
Please address any questions or complaints to our customer service department, who are available weekdays from [10:00 a.m.] to [11:00 p.m.] on +971545689038]. You can also send an email to info@perfumebays.com
Offers, Service Descriptions
The display of products in the online shop is to be equated with an invitation to place an order and not a legally binding offer. Service descriptions included in catalogues or on the vendor’s websites are not to be equated with either a promise or a guarantee.
All offers are valid “as long as stocks last” unless otherwise stated in the respective product description. Errors excepted.
Order Process, Conclusion Of The Contract
The customer is free to select the products of their choice from the vendor’s product range and gather them together in a so-called “Cart” . The customer can then proceed to their basket and amend their selection as required.
When the customer clicks the [Place order (payment will be taken)] button they make a binding request to buy the goods currently in their basket. Prior to order placement the customer is able to view and amend their order data at any time and can also use their browser’s “Back” function to return to their basket or abort the order process. Essential entries are marked with an asterisk (*).
Prices, Delivery Costs
All prices indicated on the vendor’s website are inclusive of statutory value-added tax (VAT) at the valid rate.
The vendor charges delivery costs in addition to the prices indicated. Delivery costs are clearly explained to the customer on a separate webpage and during the order process itself.
Delivery, Product Availability
If the customer selects advance payment delivery will occur further to receipt of the invoice amount.
The vendor is entitled to withdraw from the contract if, at the fault of the customer, delivery of the goods fails despite three delivery attempts. Any payments already made by the customer will be refunded without delay.
The vendor is entitled to withdraw from the contract if the product ordered is not available because the vendor, through no fault of their own, has not been supplied with the product in question by their supplier. If this situation arises the vendor will inform the customer without delay and, where necessary, offer to supply them with a comparable product. If there are no comparable products available or the customer does not wish to be supplied with a comparable product the vendor will refund any payment already received to the customer without delay.
Terms Of Payment
The customer is free to select one of the available payment types during the order process; their selection is made prior to completion of the order process. Customers are informed about available payment types on a separate webpage.
If third-party providers are commissioned to process the payment (e.g. PayPal) the general terms and conditions operated by those providers apply.
If the due date by which payment must be made is defined as a calendar date the customer will be deemed to be in arrears as soon as they fail to comply with that due date and be liable for statutory interest on arrears.
The customer only has the right to set-off if their counterclaims are legally valid or acknowledged by the vendor. The customer can only enforce a right of retention if their claims result from the same contractual relationship as the vendor’s claims.
Retention Of Title
The vendor retains the title of the goods supplied until such time as full payment has been made.
Product Warranty And Guarantee
The vendor offers a warranty as required under statutory regulations.
The goods supplied by the vendor are only subject to a guarantee if the customer was expressly informed of such a guarantee and the terms thereof prior to the commencement of the order process.
The product photos in our online shop do not necessarily match the actual products delivered. may renewals and rebranding of product by the manufacturer cause changes in the appearance and the products details. Warranty claims are excluded since the changes are made by the brand itself.
The customer shall promptly upon delivery inspect the product with due care. The delivered product shall be deemed to be approved by the customer unless the defect is notified to us ,within a period of five business days upon delivery.
Liability
The following exclusions and restrictions of liability in connection with the vendor’s liability for compensation apply irrespective of other statutory eligibility criteria.
The vendor is liable without restriction if damage was caused with wilful intent or gross negligence.
The vendor is also liable for minor negligence leading to the violation of fundamental obligations whose violation jeopardises the fulfilment of the contractual purpose and the violation of obligations whose fulfilment is a prerequisite for the proper performance of the contract and can normally be relied upon by the customer. In this case the vendor’s liability is nevertheless restricted to foreseeable damage typical to the type of contract involved. The vendor is not liable for minor negligence leading to the violation of obligations other than those mentioned in the previous sentences.
Insofar as the vendor’s liability is excluded or restricted, such exclusion and/or restriction also applies to the personal liability of employees, representatives and agents.
Perfume Bay LLC
Abu Dhabi, UAE
E-Mail: info@perfumebays.com
Phone: +971 (54) 5689038